Naturally, we love to see you shine, so it should come as no surprise that we take your happiness and satisfaction seriously.
If you are not happy with a recent purchase, we will do our best to put a smile back on your face.
Here are the situations that may cause disputes:
Delivery on the way:
Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, please contact us firstly, we will ask our shipping agent to figure out what happened to your parcel. At the same time, we advise you to contact your local post office to check for you. You can keep in touch with us until the parcel is delivered successfully.
Unsuccessful delivery:1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer, or by the mistake of the buyer, We are not responsible for any loss caused.
2.If the parcel is sent to a wrong address because our mistake, we can resend the parcel to you or offer you a refund.
Shipping Damaged Items:
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at yourties@yourties.com, Notice: we will not accept Shipping Damage Claims later than 15 days from receipt of products.
Item Not As Subscribed
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item. If the size, style, color doesn't match your needs, please contact us for return or exchange.
- Notice: Refund not including Extra Express/ Standard Shipping Fee since it had been paid to the shipping company, please understand.
- To make up Your Loss: Your next order will be given Extra Discounts & Gifts.
Unauthorized Transactions
Once you found anybody placed an order from your card or your account, please kindly inform us within 48 hours after the order was placed, we don't accept unauthorized transaction refund provided when the order was placed over 48 hours.
No Reason Return And Refund:
If you want to return an item without any quality problem for exchange within 15 days once it is received, please send an email to this email address with your order number return entitled: yourties@yourties.com we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem, Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
Kindly reminder:
- If you want to return it, Please keep the item in original condition.
- Please check your items as soon as your received it, and email us within 15 days after you receive the product.
Should I contact you before Return My Parcel?
Yeah, we will add notes to your order before package being returned, so please do not return the parcel before contacting us. For any returns, you must contact customer service department to obtain Confirmation#. and send us a notification after you ship the item out and you need to provide a tracking number, Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.
Order Cancelling:
1. We can cancel the order for you if you contact us in time before shipping.
2. Orders can't be canceled once the parcel is shipped out.
Note: If requesting for return or exchange, you shall firstly contact us by service email: yourties@yourties.com We will not provide any exchange or return service without our permission, and all loss will be afforded by customers.